Shipping policy
Shipping & Delivery Policy
Estimated delivery times are shown at checkout and are based on average shipping durations. These are estimates, not guarantees.
Delays and Refunds
Shipments can occasionally be delayed due to factors outside our control, such as carrier issues, customs, weather, or high shipping volumes. If your order hasn't arrived within the estimated window, please don't worry — this is usually temporary.
Refunds for non-delivery will not be issued until the item is confirmed as delivered, lost, or otherwise resolved with the carrier. This protects both parties: the item may still be in transit, and issuing a refund too early could mean you receive both the refund and the product.
If your order is delayed:
- Track your shipment using the provided tracking number.
- Allow a reasonable buffer past the estimated delivery date shown at purchase.
- If tracking shows no movement or updates for an extended period, contact us so we can investigate with the carrier.
Once we confirm the package is lost or undeliverable, we'll issue a full refund or send a replacement — your choice.